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Follow the links below to find information about processes for making complaints about health care.
Updated September 2008
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Related HealthInsite Topics
Complaints about Aged Care
HealthInsite Topic Page
Links to information about your rights as an aged care consumer, how to make a complaint about a service, and reports on complaints about specific services.
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| Title: |
Listen to consumers to avoid mistakes
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| Publisher: |
Consumers' Health Forum of Australia (CHF)
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| Description: |
Should a patient have to die before mistakes and near-misses are investigated? Mistakes are being made in our hospitals daily but most are not picked up by the current safety and quality system. We need to change that.
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| Date: |
Jul 2008
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| Title: |
Get help
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| Publisher: |
beyondblue: the national depression initiative
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| Description: |
This page provides a list of contacts for assistance, as well as where and when you should seek assistance for depression.
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| Date: |
Jun 2008
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| Title: |
Sexual harassment in the workplace
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| Publisher: |
Inspire Foundation
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| Description: |
Sexual harassment in the workplace is any form of unwelcome sexual attention that is, or that you find, offensive, humiliating or intimidating that occurs anywhere you carry out any task for your employment. This factsheet has information about what it is, your rights and what you can do about it.
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| Date: |
May 2008
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| Title: |
Patient Travel Subsidy Scheme - complaints
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| Publisher: |
Queensland Health
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| Description: |
The best way to have your complaint dealt with effectively is to make it in writing. You should clearly describe the circumstances of the situation that has lead you to make a complaint stating if you can, times, dates, locations, and the names of persons involved. You should also be clear about identifying what aspects of the situations have caused you a problem and what you would see as being a satisfactory resolution.
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| Date: |
Apr 2008
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| Title: |
Pornography on the internet
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| Publisher: |
Better Health Channel
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| Description: |
The definition of child pornography' differs from one legal jurisdiction to the next across the world. This makes it difficult to establish uniform laws to police the Internet. Australians can report illegal sites to the Australian Broadcasting Authority or the police.
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| Date: |
Feb 2008
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| Title: |
Advertising therapeutic goods
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| Publisher: |
Australian Government Department of Health and Ageing
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| Description: |
Links to information on how therapeutic goods may be advertised in Australia.
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| Date: |
Feb 2008
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| Title: |
ARPANSA - Electromagnetic Radiation Health Complaints Register
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| Publisher: |
Australian Radiation Protection and Nuclear Safety Agency (ARPANSA)
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| Description: |
Members of the public who believe they have suffered ill-effects as a result of exposure to EMR can lodge a written complaint to the EMR Health Complaints Register.
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| Date: |
Oct 2007
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| Title: |
Workplace bullying
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| Publisher: |
Inspire Foundation
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| Description: |
Workplace bullying is when you are verbally, physically, socially or psychologically hurt by your employer (or manager), another person or group of people at work. This factsheet has info on different types of bullying, how it can affect your work, your rights and what you can do.
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| Date: |
Aug 2007
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| Title: |
Complaints about health services
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| Publisher: |
Better Health Channel
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| Description: |
The Health Services Commissioner's office has friendly, helpful staff who can assist people to resolve complaints about health service providers (for example, doctors, dentists or hospitals). So, if you have a complaint, please contact the office for advice.
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| Date: |
Jun 2007
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| Title: |
Medical Practitioners Board of Victoria
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| Publisher: |
Better Health Channel
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| Description: |
The Medical Practitioners Board of Victoria protects the community by ensuring that professional standards of medicine are maintained. All qualified doctors must be registered. Allegations of improper or unprofessional conduct or unsatisfactory professional performance are investigated and dealt with by the Board.
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| Date: |
May 2007
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| Title: |
Misleading advertisements - anyone can complain
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| Publisher: |
Consumers' Health Forum of Australia (CHF)
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| Description: |
Anyone can complain to the Therapeutic Goods Advertising Code Council if they think an advertisement for a medicine is laughable, wrong or misleading.
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| Date: |
Apr 2007
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| Title: |
Doctors - how to complain
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| Publisher: |
Better Health Channel
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| Description: |
The primary role of the Medical Practitioners Board of Victoria is to protect the public. If you feel that professional boundaries have been crossed, and that a doctor's conduct should be investigated, contact the Board and ask for help.
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| Date: |
Feb 2007
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| Title: |
Private health insurance - private patients' hospital charter
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| Publisher: |
Commonwealth Department of Health and Ageing
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| Description: |
The Private Patients' Hospital Charter is a guide to what it means to be a private patient in a public hospital, a private hospital or day hospital facility.
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| Date: |
Jan 2007
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| Title: |
Medicines Australia Code of Conduct: breaches
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| Publisher: |
Australian Prescriber
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| Description: |
Medicines Australia has a code of conduct to guide the promotion of prescription drugs by pharmaceutical companies in Australia
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| Date: |
Dec 2006
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| Title: |
Medicines Australia Code of Conduct: breaches July 2002 - June 2003
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| Publisher: |
Australian Prescriber
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| Description: |
Medicines Australia (formerly the Australian Pharmaceutical Manufacturers Association) has a code of conduct to guide the promotion of prescription drugs in Australia. The report of the Code of Conduct Committee for 2003 says that 48 new complaints about drug promotion were received.
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| Date: |
Feb 2004
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| Title: |
Report of a review of advertising therapeutic products in Australia and New Zealand
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| Publisher: |
Australian Government Department of Health and Ageing
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| Description: |
A Review of Advertising Therapeutic Products in Australia and New Zealand was undertaken in 2002 to develop an advertising scheme, including approval and complaints processes, that could be adopted as part of a trans-Tasman therapeutic goods agency.
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| Date: |
Jun 2003
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| Title: |
The story of one complaint
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| Publisher: |
Australian Prescriber
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| Description: |
Shortly after a review of tegaserod was prepared for Australian Prescriber, one of the editorial staff noticed an advertisement for the drug in a medical newspaper.
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| Date: |
Jun 2003
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| Title: |
Medicines Australia Code of Conduct
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| Publisher: |
Australian Prescriber
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| Description: |
Medicines Australia (formerly the Australian Pharmaceutical Manufacturers Association) has a code of conduct to guide the promotion of prescription drugs in Australia.
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| Date: |
Jun 2003
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