Consumer Rights

Follow the links below to find information on individual and health consumers' rights and responsibilities.

Updated June 2008

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Related HealthInsite Topics
Access to Health Services
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Links to information on the accessibility of health services and the rights of consumers to access services.
Consumer Advocacy
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Links to information on consumer advocacy and support.
Informed Consent
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Links to information on providing informed consent about health care decisions.
Personal Medical Records
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Links to information about personal medical and health records.
Privacy and Confidentiality
HealthInsite Topic Page
Links to information on privacy and confidentiality issues.
71 Resources Found
Results 1 to 20 displayed.
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Title:   Media release. Sanctions imposed: Latrobe Private Nursing Home
Publisher:   Australian Government Department of Health and Ageing
Description:   The Department of Health and Ageing has imposed sanctions on Latrobe Private Nursing Home in Melbourne - citing serious risk to its residents identified by the Aged Care Standards and Accreditation Agency.
Date:   Nov 2008
Title:   Media release. Central Coast nursing home - notice of non-compliance
Publisher:   Australian Government Department of Health and Ageing
Description:   Last night (October 29), the Department of Health and Ageing issued a formal Notice of Non-Compliance to Peninsula Village Retirement Centre
Date:   Oct 2008
Title:   Media release. Aged care police checks - in place as early as January 1
Publisher:   Australian Government Department of Health and Ageing
Description:   The Australian Government plans to introduce police checks for all nursing home staff - as early as January 1, 2009.
Date:   Oct 2008
Title:   Media release. New legislation: further financial and bond protection for aged care residents
Publisher:   Australian Government Department of Health and Ageing
Description:   This morning (October 16), the Rudd Labor Government will introduce legislation to provide further protection for the 170,000 older Australians in the nation's nearly 3,000 aged care homes.
Date:   Oct 2008
Title:   Media release. First charter of rights for older Australians receiving home care
Publisher:   Australian Government Department of Health and Ageing
Description:   The nearly 56,000 older Australians who receive help at home through community aged care packages will get a greater say in the provision of their services - under the Rudd Labor Government.
Date:   Oct 2008
Title:   Australian charter of healthcare rights
Publisher:   Australian Government Department of Health and Ageing
Description:   The Commission has worked with the Consumers Health Forum and other organisations to develop an Australian Charter of Healthcare Rights that provides information about the rights of patients and consumers to underpin the provision of safe and high quality care, and to support a shared understanding of the rights of people receiving care.
Date:   Oct 2008
Title:   Media release. Transparency - independent assessment of standards - Rosden Private Nursing Home report released
Publisher:   Australian Government Department of Health and Ageing
Description:   The Department of Health and Ageing has released the 38-page Report of Major Findings on the review audit into Rosden Private Nursing Home.
Date:   Sep 2008
Title:   Media release. Update on Rosden Private Nursing Home - relocation experts appointed
Publisher:   Australian Government Department of Health and Ageing
Description:   The Australian Government has appointed a 'relocation expert' - Tender Living Care (Australia) Pty - to help residents and their families identify and select appropriate nursing homes.
Date:   Sep 2008
Title:   Media realease. Sanctions - Statement on Rosden Private Nursing Home
Publisher:   Australian Government Department of Health and Ageing
Description:   The Australian Government is embarking on a plan to relocate residents from a Melbourne nursing home - due to serious concerns about resident care and safety
Date:   Sep 2008
Title:   Clinical handover
Publisher:   Australian Government Department of Health and Ageing
Description:   The purpose of this program is to identify, develop and improve clinical handover communication. Safe health care delivery for patients depends on effective communication between health care providers. Developing and implementing more consistent and reliable approaches to clinical handover is a key strategy to reduce communication errors.
Date:   Sep 2008
Title:   Media release. Aged Care Commissioner asked to examine - Docker River Flexible Aboriginal Aged Care Service
Publisher:   Australian Government Department of Health and Ageing
Description:   The Minister for Ageing, Mrs Justine Elliot has asked the Aged Care Commissioner, Ms Rhonda Parker to conduct an independent assessment of the Department of Health and Ageing's handling of the Docker River Flexible Aboriginal Aged Care Service.
Date:   Sep 2008
Title:   Media release. Statement on Brighton Aged Care
Publisher:   Australian Government Department of Health and Ageing
Description:   The Aged Care Standards and Accreditation Agency has reduced the accreditation period of Brighton Aged Care in Adelaide as an outcome of a review audit conducted in early August.
Date:   Aug 2008
Title:   Advocacy and support
Publisher:   Diabetes Australia - NSW
Description:   Diabetes Australia-NSW engages in a number of advocacy roles, on behalf of people with diabetes in NSW. These areas include workplace discrimination, insurance, public services, access to health services and many others.
Date:   Aug 2008
Title:   Media release. Statement on Brighton Aged Care
Publisher:   Australian Government Department of Health and Ageing
Description:   The Federal Government has taken further action against an Adelaide nursing home
Date:   Aug 2008
Title:   Public and private sector medical indemnity claims in Australia 2005-06: a summary
Publisher:   Australian Institute of Health and Welfare
Description:   This report presents data from the combined Medical Indemnity National Collection (MINC) of public and private sector claims. Data on claims that were current at any time over the period of 1 July 2005 to 30 June 2006 are included.
Date:   Aug 2008
Title:   Media release. Belvedere Park Nursing Home revocation - AAT decision
Publisher:   Australian Government Department of Health and Ageing
Description:   The Minister for Ageing, Mrs Justine Elliot, welcomed the decision by the Administrative Appeals Tribunal (AAT) to affirm the Department of Health and Ageing's revocation of official approved provider status for a Melbourne nursing home operator which failed a record 42 out of 44 care categories.
Date:   Aug 2008
Title:   Media release. Update Kirralee Aged Care
Publisher:   Australian Government Department of Health and Ageing
Description:   The Minister for Ageing, Mrs Justine Elliot today provided an update on the Kirralee Aged Care facility in East Ballarat.
Date:   Jul 2008
Title:   Media release. Tough measures on Kirralee Aged Care in East Ballarat
Publisher:   Australian Government Department of Health and Ageing
Description:   The Department of Health and Ageing has imposed tough sanctions on Kirralee Residential Aged Care Facility in East Ballarat - following the identification of serious risk to residents.
Date:   Jul 2008
Title:   Media release. Company owned by Adelaide husband and wife doctor team prevented from operating Commonwealth nursing homes
Publisher:   Australian Government Department of Health and Ageing
Description:   The Australian Government has taken action to prevent an Adelaide company from operating aged care homes.
Date:   Jul 2008
Title:   Information for importers/exporters of therapeutic products
Publisher:   Australian Government Department of Health and Ageing
Description:   Links to information on importing or exporting medicines or medical devices into or out of Australia.
Date:   Jul 2008
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